Luggage did not arrive: checklist What to do at the airport and afterwards: file before leaving the baggage hall, get the reference, describe the bag, keep receipts, tell the insurer, watch the deadlines. [ ] File the report before leaving the baggage hall The baggage service desk is right there. Leaving and returning tomorrow is the slowest and costliest route. [ ] Get the reference number and check the details Delivery address, phone, description. An error in the address means the found bag goes somewhere else. [ ] Describe the bag in detail Colour, type, brand, stickers, straps, distinctive contents. That description is what they search by. [ ] Photograph the report, the tag and your boarding pass Paper gets lost on a trip; a photo does not. Capture the tag number close up too. [ ] Ask about immediate expense cover There is often an entitlement for essentials. Ask about the limit and what counts, rather than guessing. [ ] Buy only essentials and keep the receipts Toiletries, a change of clothes, the unavoidable. Reimbursement covers reasonable costs, not a new wardrobe. [ ] Track the status by the reference number And keep the correspondence. If the status does not change for days, follow up in writing, not only by phone. [ ] Notify your insurer The policy has its own deadlines and document list. It supplements the carrier's obligations rather than replacing them. [ ] Report damage at the airport immediately Photograph the case before you take it away. A claim raised two days later is almost always rejected. [ ] Arrange delivery to your address Found luggage is usually delivered. Give the address where you will actually be and a phone that works locally. [ ] Find out when the bag is officially considered lost After that a different procedure starts with different documents. Claim deadlines are usually short. [ ] For next time: keep essentials in the cabin Medication, documents, chargers, a change of clothes, valuables. It turns lost luggage into an inconvenience. [ ] For next time: label the bag inside and out An outside tag tears off; a note inside stays. Remove old stickers: they confuse the sorting systems. [ ] For next time: photograph the bag and its contents One photo before the trip replaces half an hour of explaining at the desk and helps with the claim. Checklist from Unload: https://unloads.me/c/lost-luggage